Questions?

These are the questions we hear a lot and hopefully you’ll find the answers below. But if you have others, please don’t hesitate to contact us – we’re here to help. Please choose a section below.

• Can I try out the gym or a specific class before joining?

  Yes. We offer a FREE Trial for all local residents. Just select the home gym of your choice and get started! Some Restrictions Apply. See Gym For Details.

  *Must provide Valid ID as proof of Bay Area/Local Residence.

• Is there an age requirement to join or try the gym?

  Yes. You must be at least 18 years old to join or 14 years old with the consent of a parent/guardian.

• Is there parking?

  YES. We offer FREE parking at most FITNESS SF locations. Once you become a member, you can obtain a parking sticker from our front desk staff by providing a photo ID and your license plate number.

• My company is interested in a Corporate Wellness Program, who should I contact?

  Please fill out our Corporate Wellness Inquiry form and someone will contact after we have received your submission.

• How do I register for Group X classes?

  Currently, all of our Group X classes are walk-in classes. First come, First serve. (With the exception of Oakland Spin® Classes . Please call to reserve a bike the day of.)

• How do I cancel my membership?

  To cancel your membership, please email cancel@fitnesssf.com and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.

• How do I freeze my membership?

  To freeze your membership, please email freeze@fitnesssf.com and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.

  Medical Freezes are allowed for up to 12 consecutive months. Must provide medical note before freezing. There are no retroactive freezes allowed.

  Non-Medical Freezes are allowed for up to 3 consecutive months in the calendar year and can only be frozen in increments of 30 days. The freeze fee is $20 per month (If you wish to re-activate your membership before your scheduled “return date”, then the full monthly membership amount will be charged). There are no retroactive freezes allowed.

• How do I upgrade my membership to All Gym Access?

  You can upgrade your membership by emailing membership@fitnesssf.com. Please state your Full Name and Member Number if available.

• How do I change my billing information?

  You have the option of updating it in person with our Front Desk staff, through the Online Member Portal or through the FITNESS SF Mobile App.

• How can I check my usage?

  You are able to see your check-in history through the Online Member Portal or the FITNESS SF Mobile App.

• How do I get a username/password for the Online Member Portal/Fitness SF Mobile App?

  All you have to do is provide us with an up-to-date email address and we will send you login credentials.

• How do I change my username for the Online Member Portal/Mobile App?

  The only way to change your username is through the Online Member Portal. Once logged in, go to My Account > Username/Password and the username and password will appear for you to change.

• Is Personal Training only for beginners?

  Personal Training is everyone, no matter the skill level. It’s great for beginners to help get acclimated to working out in a gym setting, learning proper technique and building a great habit. On the flip side, if you are an intermediate or advanced fitness enthusiast, personal training can help you push through that plateau or shred that last percentage of body fat. The best athletes in the world use trainers to keep them striving for excellence. If you are interested, please inquire HERE.

• What is a FIT session? And how do I schedule my complimentary FIT session?

  The FIT session is a complimentary personal training session tailored to what YOU want. Our trainers specialize in many different areas such as One-on-One Yoga, Pilates, BodyBuilding, Powerlifting, Olympic Lifting, Fat Loss, Functional Training, TRX, Stretching, Nutrition and much more. To schedule your complimentary FIT Session, please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director. They will gladly match you up with a trainer that best fits your needs.

• How do I inquire about a personal trainer?

  Please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director.

• What is the refund/cancellation policy for Personal Training?

  There is a 24 hour cancellation policy on any training appointment. All Personal Training sales are non-refundable and non-transferable.