I AM THINKING OF JOINING:
Can I try out the gym or a specific class before joining?
Yes. We offer a FREE 3 Day Trial for all local residents. Just select the home gym of your choice and get started! Some Restrictions Apply. See Gym For Details.
Is there an age requirement to join or try the gym?
Yes. You must be at least 18 years old to join or 14 years old with the consent of a parent/guardian.
Is there parking?
YES. We offer FREE parking at most FITNESS SF locations. Once you become a member, you can obtain a parking sticker from our front desk staff by providing a photo ID and your license plate number.
My company is interested in a Corporate Wellness Program, who should I contact?
Please visit our CONTACT page and select the main location of your interest and select the “Corporate Wellness” inquiry.
I AM A CURRENT MEMBER:
How do I register for Group X classes?
Currently, all of our Group X classes are walk-in classes. First come, First serve. (With the exception of Oakland Spin® Classes . Please call to reserve a bike the day of.)
How do I cancel my membership?
To cancel your membership, please email email@example.com and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.
How do I freeze my membership?
To freeze your membership, please email firstname.lastname@example.org and you will receive a confirmation from our Membership Department. We require a 15 day notice before your next billing date to not be auto-debited for the following month.
Medical Freezes are allowed for up to 12 consecutive months. Must provide medical note before freezing. There are no retroactive freezes allowed.
Non-Medical Freezes are allowed for up to 3 consecutive months in the calendar year and can only be frozen in increments of 30 days. The freeze fee is $20 per month (If you wish to re-activate your membership before your scheduled “return date”, then the full monthly membership amount will be charged). There are no retroactive freezes allowed.
How do I upgrade my membership to All Gym Access?
You can upgrade your membership by emailing email@example.com. Please state your Full Name and Member Number if available.
How do I change my billing information?
You have the option of updating it in person with our Front Desk staff, through the Online Member Portal or through the FITNESS SF Mobile App.
How can I check my usage?
You are able to see your check-in history through the Online Member Portal or the FITNESS SF Mobile App.
How do I get a username/password for the Online Member Portal/Fitness SF Mobile App?
All you have to do is provide us with an up-to-date email address and we will send you login credentials.
How do I change my username for the Online Member Portal/Mobile App?
The only way to change your username is through the Online Member Portal. Once logged in, go to My Account > Username/Password and the username and password will appear for you to change.
I AM INTERESTED IN WORKING WITH A PERSONAL TRAINER:
What is a FIT session? And how do I schedule my complimentary FIT session?
The FIT session is a complimentary personal training session tailored to what YOU want. Our trainers specialize in many different areas such as One-on-One Yoga, Pilates, BodyBuilding, Powerlifting, Olympic Lifting, Fat Loss, Functional Training, TRX, Stretching, Nutrition and much more. To schedule your Complimentary FIT Session, please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director. They will gladly match you up with a trainer that best fits your needs.
How do I inquire about a personal trainer?
Please use the Contact Us page and select the gym you are interested in training at OR just stop by and ask to speak with the Fitness Director.
What is the refund/cancellation policy for Personal Training?
There is a 24 hour cancellation policy on any training appointment. All Personal Training sales are non-refundable and non-transferable.
FITNESS SF Mobile allows you to view class schedules, class changes, add a class to your calendar, view current announcements, promotions, coupons and membership incentives.
Get more from FITNESS SF with expert advice, work out tips from our instructors and communicate with other members on Facebook and Twitter!